Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. We exist to . All nurses must use a range of communication skills and technologies to support person-centred care and enhance quality and safety. (1999), cited in Crawford et al (2006), imply that communication promotes an increased level of self-esteem and reduces stress. Feedback from clients after the session also allowed me to reflect on my communication; one of the clients stated afterwards that she had gained a lot from the session particularly the demonstration relating to tooth brushing and was now more aware of the importance of early oral hygiene to prevent problems later in the child’s life. Updated On: Effective communication plays an instrumental role throughout a patient’s entire healthcare experience, and a large portion of the responsibility falls on nurses. Various models of reflection will be examined, and a reflective account of a personal experience which occurred during placement will be provided using a model. In nursing, listening is an essential skill and incorporates attending and listening (Burnard & Gill 2007). They must take account of individual differences, capabilities and needs. External barriers such as the physical environment, temperature, the use of jargon and/or technical words can also negatively influence the process (Schubert 2003). This process of sending and receiving messages has been described as both simple and complex (Rosengren 2000 in McCabe 2006, p.4). It’s easy for people to feel that they give up all control of their lives once they enter the health system. This means creating resources that are useful throughout your career as a nurse, midwife or nursing associate, helping you to deliver our standards and address future challenges. Copyright © 2003 - 2020 - NursingAnswers.net is a trading name of All Answers Ltd, a company registered in England and Wales. A nurse can take the opportunity to explain the importance of regular meals and snacks and explain what happens physiologically when meals are skipped in diabetic patients. Effective communication is central to the provision of compassionate, high-quality nursing c … The information was provided in a way that was easily understandable, a demonstration of how teeth should be brushed was given, and time was allowed for the client’s time to ask questions. The NMC Standards of Proficiency (2004a) states that nurses must engage in a continual process of learning and that evidence-based practice should be used (Bach and Grant 2009). There are numerous reflective models that may be utilised by the nursing professional, for example, Gibb’s Reflective Cycle (1988), Johns Model of Structured Reflection (1994) and Driscoll’s Model of Reflection (2002). Non-verbal communication is often described as ‘body language’. Published On: September 23, 2016. You’ll be supporting registered staff to prepare and update patient records, so having a sound grasp of the principles of written communication is important. Without it, the quality of healthcare would be impaired. Nurses should show openness, warmth, smile and are welcoming to patients as this approach may have a positive attitude from patients. It enables individuals to play a pivotal role in their own health (Webster and Finch 2002 in Scriven 2005) and is a means by which positive health can be promoted and enhanced alongside the prevention of illness (Downie et al 2000). The NMC (2015) notes the importance of nurses working together with colleagues from similar and different disciplines. If they’re in hospital, for instance, even simple everyday things they normally control, like when they get out of bed, when they wash and when they eat, might be dictated by someone else. Studies show that good communication between nurses and patients have many benefits. To export a reference to this article please select a referencing stye below: If you are the original writer of this essay and no longer wish to have your work published on the UKDiss.com website then please: Our academic writing and marking services can help you! Healthcare costs and negative patient outcomes would increase. protect the public. Good communication makes patients/clients feel valued. The first stage was to gather relevant, up-to-date information relating to the subject and plan how it could be incorporated in the session. Think about the following four elements of body language in your communication with patients/clients. This article highlights the importance of effective communication skills for nurses. Throughout the session, I was aware of my verbal and non-verbal communication, and I tried to ensure that it corresponded to the information being given; I was also aware of non-verbal communication of the participants and made appropriate adjustments to my delivery when needed, After the session had finished, I was given an opportunity to discuss it with my mentor. In order to engage in meaningful communication and develop effective communication skills, nurses must engage in the process of reflecting on how communication skills are utilised in practise. Standard 1 of the Standards of Care for Health Visitors (RCN 1989) is to promote health, and the session aimed to provide clients with relevant, up-to-date information, thus allowing them to make informed choices about the future care of their children’s teeth. In the week, preceding the session it was important for me to consider a systematic approach to the planning of the session. The aim of the session was to provide information to parents as a means of promoting good oral hygiene and prevention of tooth decay in babies and young children. Wilma M.C.M. The placement was a dementia care ward which was all-female bedded with people who were at various stages... Feelings. The session was broken down into two parts: information giving, focusing on the promotion of dental health and prevention of illness in the form of tooth decay (Robotham and Frost 2005). Research evidence shows the strong links between team communication and clinical outcomes. One of the most important factors in patients 'dissatisfaction with nursing services was the poor quality of nurses' communication with patients. Title: Effective communication in nursing practice: A literature Review Supervisor (Arcada): Pamela Gray Commissioned by: ABSTRACT Background Communication is almost a natural involuntary action to nearly all, hence the importance of it’s effectiveness could be easily overlooked. Dental Health is a key Health Promotion target in Wales and is the most prevalent form of disease amongst children in Wales. This reflective account will involve a description the incident, an analysis of thoughts and feelings and an evaluation of what has occurred. Consent was gained from all clients prior to the session commencing, in line with the NMC Code of Conduct (2008) and the environment was checked to ensure it was appropriate and safe for the session to take place. The Health Visitor and I sat at the front of the semi circle facing the group. Company Registration No: 4964706. Other factors may affect communication in a negative way, endangering the process, and nurses must be aware of internal and external barriers (Schubert 2003). 18 June, 2019 By Nursing Times News Desk. A discussion about two areas of nursing which are important in delivering safe and effective care to patients these include: communication and professional values. Attentiveness and attention to the patient can be achieved through SOLER: S – sit squarely, O – Open posture, L – learn towards the patient, E – eye contact, R – relax (Egan 2002). An exploratory design was used involving individual interviews, focus groups and written notes from participants and field notes from researchers to investigate perspectives on nurse–patient communication. Communication in nursing is vital to quality and safe nursing care (Judd, 2013). This helps us to learn from the experience and improve our future nursing practice (Siviter 2008). Followed by an analysis of thoughts and feelings in the second stage; what were your thoughts and feelings? It is also important for the nurse to be aware of the congruency of their verbal and non-verbal communication. Reflecting on events that take place in practice, allows opportunity not only to think about what we do, but also to consider why we do things. Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. Good communication helps patients/clients feel at ease It’s common for people who need health care services to feel anxious about their health, about what tests and treatment they might have to … Effective communication in nursing would develop a positive concept, however communication carried out ineffectively will quickly turn the concept negative (Mcewan and Willis, 2007, P52). This essay will explore the importance of communication in nursing; define communication and look at the different modes of communication and barriers to communication. The plan was discussed with my mentor and advice was sought about any adjustments which may be necessary. Good communication is used from nurses to obtain trust and to gain more understanding of the Service User (SU) and is important for nursing assessment and for good implementation of care plan (Wright & McKeown, 2018). I was able to articulate what I felt had gone well, what hadn’t gone quite as well and what could be improved. It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. We’ll look at communication issues with colleagues later in the programme, in teamwork. The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. Toggle Navigation. Effective communication is of the utmost importance when delivering healthcare. It is important to be aware of paralanguage in which the meaning of a word or phrase can change depending on tone, pitch or the rate at which the word(s) is spoken. Effective communication is central to the provision of compassionate, high-quality nursing c … Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. The cost to the NHS of litigation rose from £2.3bn in 1998 to £4.4bn in 2001 (National Audit Office, 2002). A further aim will be to reflect on how communication skills have been utilised within nursing practise. Caris-Verhallen et al. Communication and listening skills allowed us to discover what knowledge the clients already had, and enabled us to adjust the information to meet the needs of the clients. Nursing Essay How a nurses own values can impact on patients care both positively and negatively. I noted that I was very nervous about delivering the session despite having the knowledge and understanding of the subject and felt that this may have been noticed by the participants. Poor communication is one of the most common causes for dissatisfaction with health services. Epub 2010 Sep 12. The significance of the preceding is detailed in the Nursing & Midwifery Council’s (2004b) document “Complaints about unfitness to practise: A guide for members of the public” that deals with allegations concerning care practice by midwives. The actual level of your involvement in written patient records will vary from workplace to workplace – you need to find out what’s expected of you in your workplace and make sure you follow the rules. Non-verbal communication can contradict the spoken word and the ability to recognise these non-verbal cues is vitally important in nursing practice (McCabe 2006), for example, a patient may verbally communicate that they are not in pain, but their non-verbal communication such as facial expression may indicate otherwise. Competency Point of entry: Essential knowledge, understanding and skill application required Essential skills cluster number and point A reflective model will be used to describe how communication impacted on care delivery in practice. This allowed parents opportunity to interact in the session, to listen to the information and ask questions while at the same time being in close enough proximity to their children to respond to their needs. This material should be presented in a way that is easy for them to understand. The (NMC, 2008) states that it is imperative that all records are kept clear and accurate. Litigation is already regarded as an occupational hazard for medical staff, and it is estimated that at least one in three other health professionals will be involved in some kind of legal proceedings at some point in their career. found that the quality of nurses' communication with patients was low and the average score of nurse–patient communication was 94.7, which is almost like our study, but in the study of Akhtari et al. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). Probing questions can be used to explore the patient’s problems further thus allowing the nurse to treat the patient as an individual and develop a care plan specific to their individual needs (NMC 2008). Journal of Nursing Care Quality, Jul-Sep;24 (3): pp.184-8. Medicine is no longer physician-centric or disease-centered. Registered office: Venture House, Cross Street, Arnold, Nottingham, Nottinghamshire, NG5 7PJ. Increases in nursing communication can lessen medical errors and make a difference in positive patient outcomes. They have an obligation to listen to patients’ concerns about communication and reflect and consider how they interact and engage with them. Chairs were set out in a semi-circle with a number of play mats and various baby toys placed in the centre. Communication is thus an iterative process involving the interaction between one or more persons using verbal and non-verbal methods. You’ll be working closely with patients/clients and they will often tell you important things. on the NMC register. The importance of the preceding is that effective communication is stressed in every Nursing & Midwifery Council (2008) document. Verbal communication relates to the spoken word and can be conducted face-to-face or over the telephone (Docherty &McCallum 2009). Reflection can also be used to apply theoretical knowledge to practice, thus bridging the gap between theory and practice (Burns & Bulman 2000) and allows us opportunity, to develop a better insight and awareness of our actions both conscious and unconscious in the situation. Effective communication is of the utmost importance when delivering healthcare. All nurses must build partnerships and therapeutic relationships through safe, effective and non-discriminatory communication. Communication in nursing is vital to quality and safe nursing care (Judd, 2013). 2011 Aug;17(4):579-84. doi: 10.1111/j.1365-2753.2010.01549.x. It’s central to our learning, our work and our leisure interests. The Nursing and Midwifery Council’s Code (NMC, 2015) identifies non-verbal communication as a tool, stating that nurses should: “use a range of verbal and non-verbal communication methods, and consider cultural sensitivities, to better understand and respond to people’s personal and health needs”. The NMC Code pertains to direct patient care, but also covers a range of other activities in nursing practice. Design. Multidisciplinary teamwork is important in all fields of nursing. Communication issues can happen anywhere in the health care system. My anxiety about delivering the session was also an area which I had some concerns with. Role of NMC in streamlining and upgrading the nursing practice. The first stage of the process is a descriptive account of the situation; what happened? In contrast, the Circular Transactional Model is a two way approach, acknowledging other factors, which influence communication such as feedback and validation (McCabe 2006). Having good communication with patients/clients helps them in three main ways. The significance of the preceding is detailed in the Nursing & Midwifery Council’s (2004b) document “Complaints about unfitness to practise: A guide for members of the public” that deals with allegations concerning care practice by midwives. *You can also browse our support articles here >. Considering the models of reflection described, the next component of this essay will make use of the Gibbs Reflective Cycle (1998) to provide a reflective account of a situation which I experienced during clinical placement in a community setting. At times, this proved difficult as trying to lean towards the clients and maintain eye contact with each individual was not possible in a group situation. Understanding the barriers to communication contributes significantly to how effective a nurse communicates in practice. Reflection can be described as either reflection in action; occurring during the event, or reflection on action; which happens after the event has occurred (Taylor 2001) and is guided by a model, which serves as a framework within, which the nurse is able to work. Nurses continually communicate with patients; verbal communication allows the nurse opportunity to give information to the patient about their care or treatment, to reassure the patient and to listen and respond to any concerns the patient may have (NMC 2008). This session has helped with my learning and personal development and I now feel more confident in my ability to deliver health promotion activities in a group setting. It’s central to our learning, our work and our leisure interests. In summary, communication is a complex process and an essential skill which the nurse must be aware of in every aspect, of care and treatment they give to patients. Communication is defined and explored and barriers to communication are identified and how they can impact patient care has been highlighted. of effective nursing communication in clinical practice, a good understanding of what constitutes effective communication is helpful. You can view samples of our professional work here. By undertaking this reflection, I have been able to question the experience and analyse my actions and behaviour, as a means of developing my knowledge for future practice. Publication date: 29 January 2015 Effective from: 31 March 2015 Updated to reflect the regulation of nursing associates: 10 October 2018 A note on this version of the Code All regulators review their Codes from time to time to make sure they continue to reflect public expectations. There must be congruency between verbal and non verbal messages for effective communication to be achieved. Using the NMC Code … In nursing practice, communication is essential, and good communication skills are paramount in the development of a therapeutic nurse/patient relationship. After consideration of a number of reflective frameworks, the use of Gibb’s Reflective Cycle as a structure for creating a reflective account has proven to be beneficial in the exploration of personal thoughts and feelings in relation to a specified event and I recognise the importance of reflection as a learning tool that can enhance knowledge and practice. 29, 10, 45-48. doi: 10.7748/ns.29.10.45.e9443 Losing control can make people feel helpless and hopeless, which isn’t good for boosting their chances of recovery from illness. Whilst this model demonstrates how communication occurs in its simplest form, it fails to consider other factors impacting on the process. Elements of this model are also contained in Hargie and Dickinson’s (2004) ‘A Skill Model of Interpersonal Communication’ which suggests that successful communication is focused, purposeful and identifies the following skills; person centred context, goal, mediating process, response, feedback and perception. Multidisciplinary teamwork is important in all fields of nursing. The aim of the session was to promote good dental health and oral hygiene amongst children and babies. At all times we must be: Courteous and respectful: we need to make sure we address patients/clients as they wish to be addressed. Journal of Nursing. Having good communication with health care workers will reduce their anxiety and build their confidence. Any discrepancies between the two will have a direct influence on the message they are giving to patients, and may jeopardise the nurse/patient relationship. This must include all information on assessments, discussions, treatment and the effect of them. Law courts adopt the attitude that if something is not recorded, it did not happen and, therefore, nurses have a professional and legal duty to keep records. Since communication … I have chosen this event as a basis for my reflective account as I feel that health promotion is an important area to consider. It is important, therefore, that nurses keep abreast of legal requirements and best practice in record-keeping. The importance of good communication and interpersonal skills has been recognised in the new NMC Standards for pre-registration nursing education (2010). Skip to main content. Design. Caris‐Verhallen, Ada Kerkstra, Jozien M. Bensing, The role of communications in nursing care for elderly people: a review of the literature, Journal of Advanced Nursing, 10.1046/j.1365-2648.1997.1997025915.x, 25, 5, (915-933), (2008). The following profile has been developed in alignment with the Nursing and Midwifery (NMC 2010) competency framework, which sets the standards that nursing students must acquire prior to being placed on the nursing register. It focuses on core communication skills, their definitions and the positive outcomes that result when applied to practice. But good communication can avoid these feelings – it can help people to see that they still have a say and are still in charge of their own lives. Assessing the nurse quality of communication with patient indicated that nurses' communication with their patients was weak, and patients were dissatisfied from this kind of communication. Body posture (how we stand or sit): we’ll communicate much … Care, compassion and effective communication are essential elements of nursing, which must be demonstrated by all nurses and nursing students. Nurses who take the time to understand the unique challenges and concerns of their patients will be better prepared to advocate on their behalf and properly address issues as they arise. During the second week of this placement, I was asked to assist in the delivery of a forthcoming health promotion session relating to dental health. Patients with burns depending on the type of burn need more communication to recognize and adapt to new situations especially those who have burned in the areas of the head, face, neck and hands.

importance of communication in nursing nmc

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